FREQUENTLY ASKED QUESTIONS
WHERE ARE MY ITEMS COMING FROM?
The items from our first collection "Palma de Iraca" are 100% handmade in Colombia. Currently we are stocking all of inventory in our home warehouse which is located in Orlando, Fl.
WHEN WILL MY ITEMS ARRIVE?
Most of the items on our website are items that we have in stock. We do not have large quantities of every item, so some items may be back ordered and if this is the case we will notify you immediately to make the necessary arrangements. Any items can be ordered and handmade especially for you.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Currently we are only able to ship within the United States. We hope to be able to ship overseas soon.
WHAT IS YOUR RETURN POLICY?
We accept returns and exchanges if you contact us and the return is received within 30 days of receiving your order. All items must be returned to us in their original and unused condition with original packaging. Once items are received and inspected, we will issue a refund or exchange less shipping charges. Your refund will be issued in the original payment method.
WHAT IS PALMA DE IRACA?
Iraca is a tropical palm which is an important source of palm fibers. The very robust fibers are used for making making different things such as jewelry, handbags and home goods. In Colombia, the Usiacuri region is home to the most talented artisans who put much passion and energy into making beautiful works of art from Iraca fibers by hand.
DO YOU OFFER WHOLESALE PRICES?
Yes! We would love for your store to carry our products. Please contact us via email or telephone and we can put together a customized quote for you.