FREQUENTLY ASKED QUESTIONS

WHERE ARE MY ITEMS COMING FROM?


The items from our first collection "Palma de Iraca" are 100% handmade in Colombia. Currently we are stocking all of inventory in our home warehouse which is located in Orlando, Fl.




WHEN WILL MY ITEMS ARRIVE?


Most of the items on our website are items that we have in stock. We do not have large quantities of every item, so some items may be back ordered and if this is the case we will notify you immediately to make the necessary arrangements. Any items can be ordered and handmade especially for you.




DO YOU SHIP OUTSIDE OF THE UNITED STATES?


Currently we are only able to ship within the United States. We hope to be able to ship overseas soon.




WHAT IS YOUR RETURN POLICY?


We accept returns and exchanges if you contact us and the return is received within 30 days of receiving your order. All items must be returned to us in their original and unused condition with original packaging. Once items are received and inspected, we will issue a refund or exchange less shipping charges. Your refund will be issued in the original payment method. Please note that all of our products are 100% handmade pieces by artisans. It is normal for the productos to have small imperfections. We consider these slight imperfections a part of their unique charm and not a defect.




WHAT IS PALMA DE IRACA?


Iraca is a tropical palm which is an important source of palm fibers. The very robust fibers are used for making making different things such as jewelry, handbags and home goods. In Colombia, the Usiacuri region is home to the most talented artisans who put much passion and energy into making beautiful works of art from Iraca fibers by hand. There are different techniques when creating with Palma de Iraca. For the "coil" technique, artisans bundle the palm in a row and then wrap around them with more palm creating various colours and patterns. As the palm is wrapped around the leaf stalk the artisan begins to coil the material. To join the various layers together they use a needle and with the same palm they sew a stitch every few inches to hold the layers together. With the "wire frame" technique the artisans weave the Iraca palm around the wire creating intricate lace-like patterns. For the colors the palm is naturally dyed using natural and locally sourced seeds, leaves, bark, roots and minerals (walnut, black cedar). From these they get ranges of different colours from yellow gold, blue, green, terracotta, red wine, black and more.




DO YOU OFFER WHOLESALE PRICES?


Yes! We would love for your store to carry our products. Please contact us via email or telephone and we can put together a customized quote for you.





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