FREQUENTLY ASKED QUESTIONS

WHERE ARE MY ITEMS COMING FROM?


Our Iraca & Madera Collections are 100% handmade in Colombia. Currently we are stocking our inventory in our home warehouse located in Orlando, Florida where your order will ship from.




WHEN WILL MY ITEMS ARRIVE?


• Orders are typically processed within 1-2 business days before shipping. • US orders are shipped via USPS and UPS and are estimated to arrive within 2-5 business days. • Please contact us to place any Internation orders. We'd be happy to quote the shipping for you. Most international orders are shipped via DHL and are estimated to arrive within 7-10 business days. Duties, taxes and associated fees are the responsibility of the purchaser.




DO YOU SHIP OUTSIDE OF THE UNITED STATES?


Our website is currently only automated to ship within the United States, Canada and Puerto Rico, but please contact us if you would like to place an international order. We would be more than happy to quote shipping costs for you country. Most international orders are shipped via DHL and are estimated to arrive within 7-10 business days. Duties, taxes and associated fees are the responsibility of the purchaser.




WHAT IS YOUR RETURN & EXCHANGE POLICY?


We want you to love our products! But just in case you don’t, we’ll be happy to accept returns within 14 days of receiving your order. Items must not be used or altered with tags attached and in original packaging. Customers are responsible for the cost of shipping on all returns. Once items are received and inspected, a refund will be issued to the original form of payment at the original selling price less shipping cost, if applicable. Please note: • Our products are 100% handmade by artisans and because of their handcrafted nature, each product will be slightly unique and may vary in size and color. We consider these slight imperfections a part of their unique charm and not a defect. • Refunds are credited to the original form of payment. • Returns are processed in 10-14 business days and refunds expected 5-7 business days after processing. • Shipping charges are not refunded. • Exchanges are processed as inventory allows. • All DISCOUNTED or SALE ITEMS are “FINAL SALE” and CANNOT be exchanged or returned. • Customers are responsible for the cost of shipping on all returns. In order to return your item, please email us at info@nahlaartesano.com to let us know you are sending the item back and we can be on the lookout for it. Please mail your return to: Nahla Artesano 1317 Edgewater Dr. #3684 Orlando, FL 32804




WHAT IS IRACA PALM LEAF FIBER?


Iraca is a tropical palm which is an important source of palm fibers. The very robust fibers are used for making making different things such as jewelry, handbags and home goods. In Colombia, the Usiacuri region is home to the most talented artisans who put much passion and energy into making beautiful works of art from Iraca fibers by hand. There are different techniques when creating with Iraca palm fiber. For the "coil" technique, artisans bundle the palm in a row and then wrap around them with more palm creating various colours and patterns. As the palm is wrapped around the leaf stalk the artisan begins to coil the material. To join the various layers together they use a needle and with the same palm they sew a stitch every few inches to hold the layers together. With the "wire frame" technique the artisans weave the Iraca palm around the wire creating intricate lace-like patterns. For the colors the palm is naturally dyed using natural and locally sourced seeds, leaves, bark, roots and minerals (walnut, black cedar). From these they get ranges of different colours from yellow gold, blue, green, terracotta, red wine, black and more.




DO YOU OFFER TRADE OR WHOLESALE DISCOUNTS?


We are currently reviewing wholesale and trade discount inquiries on a case by case basis. We do not offer wholesale pricing to any retail stores that do not have a physical presence. Please contact us via phone, email or chat with any questions you may have.




FREE SHIPPING INFORMATION


FREE shipping for all orders within the contiguous U.S. only. $25 Flat Rate shipping to Canada & Puerto Rico. Contact us at info@nahlaartesano.com for a shipping cost estimate to all other destinations.